'I feel like when I'm publishing a web page I'm an artist'

'A new 33.6kbps modem will move the internet much faster into your computer'

Video: Convergence and technology - Did You Know

The latest version of the "Shift happens" videos updated for autumn 2009, developed by XPLANE in partnership with The Economist. This 'Did You Know' video focuses on the changing media landscape, including convergence and technology.

There are a lot of these videos out there which throw stats at you, this is the best one I've seen yet.

Postscript two: Lessons from the great 2009 Birmingham City Council website disaster

Following the almost universally badly received launch of the new Birmingham City Council website local developer Mark Steadman posted a challenge on his blog:

Why don’t those who are busy complaining and building independent fixes to problems that only concern people who know or care what hashtags are*, get together and build an alternative Council website? Something that’s a real resource for its users, and doesn’t suffer from the dearth of features the official site does.

In particular he singled out another local developer who had joined the negativity, Stef Lewandowski who describes himself as 'Creative entrepreneur and maker of social network toolbox for dads Odadeo.com - Webby winner, Clore Fellow, ideas guy, jack of all trades but master of none!', for criticism and his challenge.

Well Lewandowski has risen to it and in a matter of days has built what's been labeled #bccdiy (screengrab above).

He describes it as:

An unofficial website, aimed at providing a useful service to people in Birmingham based on the contents of the Birmingham City Council website, combined with other tools and services.

It comes from the input of people to the bccdiy wiki I mentioned in my last postcript (the wiki was set up by @jonbounds)

Thus far, I'm not aware of any reaction to this rather incredible and groundbreaking development (which you can follow on Twitter) by anyone from the council but if they don't do anything but welcome it - and it has already been suggested that they may not - then it really is time for local people to start haranguing councillors.

They could start with the Deputy Leader, Tory Paul Tilsley, who virtually came out swinging at a local event full of Birmingham's 'digerati' (or 'twitterati').



Open mouth, insert foot

#recasting was chaired by Charlie Beckett, who introduced Tilsley by praising the council's "magnificent online presence". This drew a response from Tilsley asking Beckett, "could you repeat that for the benefit of Marc Reeves" (the editor of the Birmingham Post, who have printed several articles critical of the website). Tilsley then laughed - but no-one joined in.

(Alison Smith commented on her blog post about the event "we were all too polite to heckle and I wish I had.")

Tilsey said that the council - and bear in mind the venue for his comments - was engaged in 'innovative activity' and said that the website was part of their business transformation (actually, all council's are doing this as Whitehall has instructed them to) "embracing the whole of the digital agenda over a ten year program. If you take a snaphot you have will negative comments but you need to see the whole picture."

“We’ve come in for a degree of criticism because we did spend a bit of money on it,” he said, my emphasis. “It was completely revamped and you can’t create 87,000 pages without cost.

“That was the size of the agenda that we were tackling to get a product that was responsive.

87,000?

The number that's been quoted by Glyn Evans, Birmingham City Council's Corporate Director of Business Change, thus far has been 17,000, which a lot of people have questioned (it's suggested this includes every council minute or other documents).

But it gets worse. Lewandowski says:

@stef of the 87,000 pages that were quoted I've got a functional site out of the 685 uniques I can actually find to index. #bccwebsite

Tilsley also seems to be either unaware, or actively misled, as council staff transferred the content rather than the contractor - thus adding to the £2.8m they've been forced (via FOI) to state as the website's cost.

The Deputy Leader has invited anyone with questions about the website to email him at paul.tilsley@birmingham.gov.uk. Perhaps a first question could be where he got the 87,000 figure from?

Another local councilor Robert Wright, a LibDem so part of the coalition which runs the council, has addressed - in a manner of speaking - the controversy on his blog. So there's another avenue for giving feedback to local politicians.



What may help speed things up is the arrival (albeit very late) of the Taxpayer's Alliance, who are infamous at getting themselves quoted in the media and provoking politicians into reactions.

Hang on, a £2.8m website that has taken literally years to construct isn’t world class? How much does a world class one cost then? Billions?! And if we’re to believe all the boastful publicity we’ve paid to have papered around this city, and the protestations of Cllr Mike Whitby, isn’t Birmingham a world class city? "A Global City with a Local Heart"?

Well if it is, according to this feedback, it’s a global city with a pretty crummy website…

In other feedback ...

Paul Robert Lloyd, Visual Designer at Clearleft, has pointed out that the council next door, Walsall, is doing a far, far better job (others have cited nearby Lichfield).

Ross Riley, technical director of Birmingham digital agency One Black Bear, comments on "another catastrophic disaster in a long line of public sector web projects".

The running theme throughout the site is the complete lack of even a hint of quality. There's the amateur feel of the graphics in the header, the massively bloated size of the pages, the search facility being left open to Cross Site Scripting (XSS) attacks, the painfully slow load times and the lack of any design input or consistency throughout the entire site.

There's only two possible reasons as to why this project has ended up as such an expensive disaster. Either the team running it had no expertise in online projects and failed to see that they were being overcharged for sub-standard work or someone on the project team is plotting an escape to Panama with a couple of million in notes.

On Reddit programmers find a whole stack of issues with the website.

Someone has noticed that Birmingham's Respect councillor is the only one who does not have a webpage.


Past posts:

• Postscript: Lessons from the great 2009 Birmingham City Council website disaster
• Lessons from the great 2009 Birmingham City Council website disaster 
  

Postscript: Lessons from the great 2009 Birmingham City Council website disaster

The fallout from the relaunch of Birmingham City council's website (#bccwebsite) has continued, not just online but in the local press as well thanks to the strong interest of Birmingham Post Editor Marc Reeves.

It's not a coincidence that the Post has a 'web 2.0' site and in its reporting about #bccwebsite has even included comments left on its news stories as well as comment sourced from online feedback - including mine.

But by far the most interesting developing is the first step in the concretisation of webbie attempts to influence the council's web development in the shape of a wiki (capture above).

This echoes some of the major developments bringing together webbie citizens and government around the world, such as the just launched Code For America who say "we believe there is a wealth of talent in the web industry eager to contribute to the rebuilding of America."

It seems there's also a wealth of talent wanting to contribute in Birmingham as well. Whether they will be heard depends as much on their own abilities at lobbying as creating useful stuff online, alongside the council's abilities at listening of course. Let's not start off being cynical!

Socitm's Helen Williams noted on the Communities of Practice public sector social network my main point, that - from this disaster (and acknowledging it as a disaster) - Things Must Change:

I think there are some specific reasons for the level of interest (reaction to the high cost, perceptions of the third party contractor, the size of the council / city and the fact that it has many digitally active citizens). However, I also believe we have entered an era where councils can expect their websites and any re-launches to receive a whole new level of public scrutiny and comment (and not just in the Web Improvement and Usage Community!)

Let down by Comms, and politicians?

As I noted before, part of the disaster has been a PR one.

In private conversation I have expressed my sorrow for the staff member forced to step up to be the fallguy. Glyn Evans, Birmingham City Council's Corporate Director of Business Change, responses have been unfortunate but betray a lack of help from the Council's PR department.

Even more unfortunately why is he the fallguy and not a local politician? Doesn't it say something for the political leadership's attitude to their website - and possibly explaining why they got in this mess in the first place - that they can watch it be trashed in the press and online and say nothing?

Birmingham Post Editor Marc Reeves agrees with this analysis in a comment on my blog post:

I don’t know Glyn Evans very well, but I do know he’s an effective and passionate public servant who cares deeply about doing the best for the city of Birmingham and its citizens. Much of the opprobrium has centred on him, which I think is a little unfair, although no-one should shirk from holding him up to the ‘cabinet responsibility’ principle.

However, he has been let down by the absence of a cohesive, proactive strategic comms process which – if it existed – would have spared the council some devastating reputational damage, and Glyn this undeserved personal and professional embarrassment.

A well thought-out public affairs / public relations approach to this simply wouldn’t have let the website ‘launch’ proceed. The simple expedient of quietly announcing that the first ‘below the line’ phase of the web overhaul was complete, with functionality to follow, would have avoided this mess. If, as Glyn says, there are major improvements on the way, then simply wait for them to be up ad running, then unveil all in a hail of publicity.

The website scandal just illustrates a much larger problem at the heart of BCC, I fear.

The non-reaction from local politicians (bar Sion Simon MP's retweet of my post) shows why the effects of the Birmingham digerati (aka 'twitterati') need to be as much political as they are digital.



Amongst other developments

• It has been suggested that the task of transferring content fell to council staff rather than the contractor. Also that the statement '17,000 pages' actually means 17,000 content items.
  
  
• An old post by Charles Arthur in The Guardian has surfaced which contains the claim that the project was "essentially trying to knit 35 sites operating under the council's umbrella into a single one. "
  
  
• Reviewers have noted that the forms system, at the heart of any possible cost-savings and 'service transformation, is extremely outdated with "a bewildering array of options?" and has bits which simply don't work.
  
  
• Reviewers have also noted that there are payment forms with no encryption.
  
  
• Questions have been asked about whether there was any public consultation as well as pre-launch testing/breaking and fixing (including usability testing), partly as comments by Evans have suggested this is happening post-launch - "there is little point in assessing our residents' perspective – the view we value most – at this stage".
  
  
• The exact role of the council's web team in the exercise remains a mystery.
  

• The CMS wasn't built by Capita, it was a commercial java-based CMS called FatWire (source: Stef Lewandowski).
  
  

Going over the top (in another sense)

In a great post about the website, local web business owner Jake Grimley has bravely nailed his colours to the mast (more people with potential business to lose will have to follow Jake if efforts like that started by the Wiki are to succeed) and made concrete suggestions from his own experience of developing large and mission-critical websites. He also goes with my guess on what £2.8m actually bought.

He says:

For me, it’s not really the lack of RSS Feeds (inexplicable as that is) or the failure of the CSS to validate, or the difficulties keeping the site up on its launch day that really bother me. It’s the complete lack of attention to detail or quality in the content, design and information architecture that I find astounding. For those that need examples, there is a log of snarky highlights, but you just need to spend five minutes clicking around the site to see what I mean. It’s the equivalent of re-launching the Town Hall with bits of plaster falling off, missing roof-tiles, and sign-posts to facilities that never got built.

Another great follow-up post by Pesky People details the accessibility issues and comes out fighting:

At the moment they are saying Disabled residents in Birmingham are not important enough as Gly Evans was quoted in the Birmingham Post

All the signs are that this one will not go away, for the reasons Helen Williams outlines. But it remains to be seen if the 'Lessons from the great 2009 Birmingham City Council website disaster' will actually be learned any time soon. That's down to all of us, including you, the reader of this blog post.

~~~~~~

One other consequence

As I endeavored to make clear in my previous post, none of this should be taken as a criticism of the City Council's Web Team. It is unfortunate that it appears that this may not be the case. It would be more than good to hear from them as developments continue - it would be invaluable.

• Past post: Lessons from the great 2009 Birmingham City Council website disaster

A win-win in the cloud for UK Public Sector?

Image via Wikipedia

News that Portsmouth Uni has moved all of its students into the cloud with free, multi-lingual access to an advertising free version of Google Apps, including webmail with 7gb capacity, online documents, spreadsheets and calendars, chat and collaboration and site building functions.

They have around 30,000 students who will get @myport.ac.uk addresses.

In a deal with Google - which runs a similar discount exception for academe in the US - they get it for free for four years with no ads (Google quoted a commercial price of $33 per annum per user at the #googlelocalgov event last month). They will also - for free - establish application programme interfaces allowing data to be exported if the university decides to move.

The Uni believes that despite recent brief downtime, Google will provide a better service than doing it in-house. Answering critics, they repeat that Google is signed up to the Safe Harbour Act which commits a US company to comply with European data protection standards, even when information is stored outside Europe.

One of the best received presentations at their recent local government event was about Google Enterprise Tools. Given that the Government's CIO, John Suffolk, is promoting the take up of cloud computing it would seem that Google is kicking at an open door and pushing apps will be a key task for them (disclosure: I am currently in talks with Google).

This task is one they are taking up. Their local government targeted website has a savings calculator which specifically compares Google Apps with Microsoft Exchange 2007. Socitm 2009 in Edinburgh in October has Adrian Joseph, Managing Director of Google Enterprise, as a key speaker.

However, furious debate over the take-up of Google cloud in US local government should flash some warning signs about their potential progress, and where a backlash might come from, in the UK.

The discussion over the pond on the cloud computing push by White House lead Vivek Kundra has generated heat and light over issues such as transparency and how the regulatory constraints and certification and authorization should be handled and managed. This shows the potential for the cloud's seemingly, cost-savingly, obvious UK local government advance to become bogged down.

Those with most to lose, such as Microsoft, will undoubtedly have their own strategy to throw mud and it will be fascinating to see how this plays out, including how the incoming agenda and policy setters in Whitehall react.

RSS vs Twitter in local government: a serious imbalance?

Image via Wikipedia

eGovernment Register reports today on 'social media' use in local councils (LAs), noting that work by Liz Azyan published on her blog at LGEOResearch.com shows it at:

		Number	% of LAs
	Facebook	48	11%
	Twitter	128	30%
	YouTube	63	15%
	RSS	122	28%
	Web dev blogs/feeds	6	1%

Now I would argue that RSS is a bit misclassified here as 'social media'. That's one interpretation of it but another is as a data feed. That's what the Mash The State campaign is about, having feeds which can be 'auto-discovered' and are machine readable.

What shocked me in these numbers is that Twitter has in a few months been adopted by more councils than RSS over many years. You have to ask as well what 'RSS' use is being reported. Is it merely a feed of press releases extolling the greatness of the council as opposed to, say, planning applications or sports events? Mash The State's campaign is actually about the incredibly modest goal of all councils have a PR RSS feed by the end of this year. The bar has been set low by a campaign group: this speaks volumes.

So why is Mash The State modestly and quietly plodding along but Twitter shooting off and quickly overtaking? Fashion, what else could it be?

Local government webbies have spotted this trend and worked on that because it's easier and, frankly, because Twitter is in the news and can be thus more easily portrayed as a 'must-have'. It's 'low-hanging fruit', an 'easy win'.

It's not just Twitter. Web development blogs can be incredibly useful for webbie teams to get feedback on site development - that's why companies from Google to last.fm run them. But they require that bit extra of time and resources, and planning and arguing (and understanding) for their usefulness. So why are they so rare and why is there no research or group arguing for them or people demonstrating their ROI and giving them momentum?

Same goes for Facebook and YouTube (and the absent Myspace and Bebo): their collective use far outweighs Twitter so why are they much less prominent?

There's another danger here which is that which being prey to fashion has for the longer-term embedding of web in local government.

For councilors and many council staff (plus service users), who want to see and experience clear benefit, the potential for (open source) applications such as those being developed by #rewired state and #youngrewiredstate is far greater to my mind than it is from Twitter. But in the political and PR battle for the attention of Lgov webbies, especially its movers and shakers, are they losing attention and therefore potentially funding and other resources, like developer time?

These numbers should make Lgov people stop and think hard about what we're doing and where the priorities are. Yes Twitter is great and I love it but let's not just cheer what they say about the progress of social media and quote the Twitter number, let's look at the laggards and ask what we can do to get those numbers up to where they should be.

Rewired State goes teen and scores

Work for peanuts team by Julia Chandler

Public Strategy has a great and comprehensive post on Young Rewired State- Dame Emma Mulqueeny's baby held over the weekend at UK Google HQ.

Two projects leapt out for me:

'Blab to Betty - confidential unpatronising sexual health advice'

Something like this is sorely needed as sex ed is rather notoriously bad in the UK - it's one of the reasons we have such high teenage pregnancy rates. But also for young lesbians and gays sourcing advice and education online isn't good enough because censorware often blocks access via schools and libraries and if you're monitored at home you don't want to be surfing advice, community or sex ed websites. So a text (? post doesn't give details) service could help fill a gap in provision.

'Blog-o-tics taking Bills plus blog search searched for emotive terms to create overall attitude score'

This rang bells for me and then I remembered I'd seen something which sounded similar in the 2008 US Election: Virtual Vantage Points monitoring of blog reaction.

These split the blogosphere into conservatives and liberals and picked up on text mentions in each. The idea from Young Rewired State sounds like taking this further.

I'd pulled out Text clouds from them for March 17 to see reaction to Obama's big speech on race.

Another group it reminded me of was what 6 Consulting (formerly from Cambridge) do in social media monitoring.

Neither of these ideas won anything but I can definitely see a space for both.

A challenger to the Webbies?

Image by jdlasica via Flickr

The immensely influential Arianna Huffington has decided to launch her own version of the 12 year old Webbys Awards (which are kindof like the web's answer to the Oscars, complete with star-studded red carpet).

The HuffPost Game Changers awards [are] to honor and celebrate 100 people who are using new media to reshape their fields and change the world.

Note the use of 'world'. Unfortunately and predictably it's extremely likely that, like the Webby awards, they're unlikely to feature many non-Americans in the eventual nominations.

But at least they're free to enter, you just add a comment to her post. So these are the ones which sprung off the top of my head (I know I've forgotten some) and I'd encourage readers to go there, add some more and get some US attention (and possible support) for some amazing non-American 'game-changers'.

• The Iranian blog/twit-osphere - it seems a bit churlish to single out one person, although this may make it harder to pick.
• MySociety - the UK geeks who, before anyone else in the world (yep!), have been liberating data from government, mashing it up and making it available to the public. Their work has inspired gov geeks around the world, including the US.
• Ushahidi - an amazing African work, set up to monitor Kenyan post-election violence and now monitoring elections around the world (more).
• Global Voices - an amazing site which brings together bloggers from every corner of the globe.
• Committee Addiopizzo - young Sicilians using the web to fight the paying of 'pizzo' (extortion) to the mafia (more)

And some Americans:

• Samasource - who team with tekkies in the third world doing socially responsible outsourcing using the rapidly expanding cell phone networks (more on this here)

Gmail now rocks even more

I had the unfortunate experience recently of having to access a Yahoo account. Could I work out how to do some simple tasks? No, not easily.

Yahoo seem to be on a self-destruct bender with a badly received homepage redesign and increasingly dodgy search results containing paid-for entries.

And don't get me started on the horrors of Hotmail.

Gmail - in sharp contrast - just gets better and better.

I just added a bunch of useful stuff to my set-up from Gmail Labs. To find them go to settings > labs.

Such as? Auto non-English message translation, signature tweaks (this places your signature before the quoted text in a reply and removes the "--" line that appears before signatures), 'Canned Responses' (save and then send your common messages using a button next to the compose form), quote selected text (just text you have highlighted when you reply to a message), a tweak which lets you specify starting and ending dates for the out of office autoreply, adding a Mark as Read button, Undo Send functionality, and a tweak which allows insertion of images into a message body.

As well, Gmail now lets you automatically unsubscribe from mailing lists when you hit 'spam' for a message.

Like with Firefox, I just love this type of functionality personalisation. Why use anything else?

HT: Craig Elder/thenextweb.com

No, you cannot look at the naked pigs

Image by inju via Flickr

I have posted numerous times about the 'issues' with web filters. Their side-effects and their lack of evolution (despite manufacturer claims).

So the news that China was softening its requirement that all new computers come loaded with a censorware program called (honestly, something lost in the translation) Green Dam Youth Escort because of over-blocking comes as no surprise.

While the government claims that the software is aimed only at blocking violence and pornography, it has emerged that it also blocks discussion of homosexuality and other non-pornographic gay content. It had even been found to block pictures of pigs, mistaking the image for naked human skin.

It must be progress, China-wise, that they feel the need to respond to such inanities!

Amusing, but this is exactly the same scenario which school web administrators find themselves in in the UK all the time - having to decide whether to unblock something (think gay, sex education, abortion, history of Nazis) the machine has decided is damaging.

Despite what they tell you, the people selling this stuff know that it is possible to get around it. However they also know, like the regime in China, that for most people it works. Censorware works.

And that's the problem with censorware, anywhere. Unless it is democratically controlled it is privatised or state-controlled censorship.

Gongs, Sir TBL and speeding up freeing up the data

Image by Getty Images via Daylife

The gongs have been handed out for the Queen's Birthday and, scanning through, I couldn't see one for a webbie or a tekkie. This seemed particularly odd looking at the ones locally for Cambridge - home of the 'Silicon Fen' - and the business related ones didn't include any webbies or tekkies, neither did the academic ones.

So I was wondering about all that in the context of the announcement that one webbie who actually has a gong, Sir Tim Berners Lee (TBL), was appointed to drive the freeing up of government data in the wake of Gordon Brown's near-demise, a week which also saw a large number of the unelected enter his cabinet and him appoint Sir Alan Sugar, of TV fame, to a government post.

So the first thing which struck me was 'this is another celebrity appointment'. Then it struck me that at least TBL is a webbie who is part of the establishment. Then it also struck me that with the exit of Minister Tom Watson, who is also a webbie, perhaps we do need someone with establishment clout to knock heads together at the top table.

What we don't know if whether TBL will have the skills to be effective. To actually be able to move Whitehall and the rest of government.

But the consensus from those close in is that - chaneling Princess Leia - he's our best hope.

Simon Dickson:

But what he will be able to do is intimidate persuade those people who always seem to block the initiatives which have already gone before. He may have more success saying the exact same things many of us have already been saying for some time, because of who he is.

Emma Mulqueeny:

It just makes sense – and the fact that data sets are in such a muddle in most organisations where I work, is almost testament in itself that nothing organised will come out of such chaos without serious intervention and dedication.

However Rory Cellan-Jones asked TBL himself and came away unconvinced:

But will the cry "raw data now" resound through the civil service, with Sir Tim leading a chanting crowd of bureaucrats through Whitehall? "We'll see - listen carefully!" was the web creator's advice. But I fear he may be in for a bruising few months, as he tries to convince Sir Humphrey et al to let it all hang out.

I can think of a few other people with no media profile whatsoever who would know how to do that - Tom Steinberg seems to know his political shit-stirring stuff - and with the loss of Tom Watson it's going to be seriously needed.

I won't judge Sir TBL until he's done something - but it did come off as another of GBrown's headline-lead, showbizisation bad ideas like Sir Alan.

Socially responsible outsourcing

I posted recently about mobile developments in Africa and how they are being used in a number of imaginative ways - many of which which we're yet to see in the 'West'!

As well as being used to organise day labour they're also used by people to do small jobs such as translations. In Kenya, with its many languages, this is how help resources for mobile companies' customer services are being built - word-by-word



Samasource is a fantastic new San Francisco non-profit that partners with small, talented, tech companies and nonprofit training centers in poor and rural communities (currently Kenya, Cameroon, Uganda, rural India, and Nepal) to find them clients.

It derives its name from the word sama, Sanskrit for “equal”.

Their partners must meet stringent social impact criteria - fewer than 20% of applicant firms are selected - and they specialize in services ranging from data entry to advanced software and website development.

It's about giving work, not aid to people in the world's poorest countries.

Socially Responsible Outsourcing 101

View more Microsoft Word documents from Leila Chirayath.

Here's a profile of Ann Wangui, a graduate with honors from Nairobi's Methodist University. She is an example of the sort of person who is struggling to find a job in Nairobi despite her qualifications and who Samasource aims to help.



This is certainly a much better approach than the one being adopted by the world's large tech companies. Erik Hersman recently posted Microsoft vs the Open Source Community in Africa.

If Microsoft developer communities do emerge in Africa, Erik writes, even with the massive hurdle of paying for expensive access to developer tools, "we’re still left with what one person wrote: …they will be formed from programmers who are completely dependent on American software for the livelihood: it’s neo-colonialism, pure and simple."

In Africa organizations have a lot of hurdles to overcome, not least of which is the straight cost of doing business. Where it might be simple for some organizations in the US and Europe to wave off a couple thousand dollars worth of licensing fees, the same is not true in Africa. The margins are lower, so every cent counts.

In a region where cost is so important, it’s amazing then that the most lucrative deals go to the Western organizations that have high costs for ownership and maintenance. These outside organizations use backdoor methods to gain contracts where in-country options are available, usually with less expense and with greater local support.

Hersman also reports that Microsoft are trying to muscle in on the African-developed Ushahidi crisis reporting social software with a new product called Vine. He says "if they really are about creating emergency and disaster software for use by normal people, then I would encourage them to not charge for it and to make it as open as possible for others to work with it."

Fat chance, I suspect.

HT: Owen Barder

Twitter is rubbish ...

... No. It's. Not.

This proof just blew me away. Watch it and THINK ...



HT: Emma

My fave Twitter client

After casting around for a good Twitter client for the desktop I have settled hard on Twitzap.

It:

• updates automatically (and you can set how often it does this)
• allows tweets even when Twitter is down
• allows you to set up channels really easily to follow one person or a group or a search term / hashtag

I tried Tweetdeck but it kept fighting with my Firewall and their website offered little help. I also really wanted something running in my browser and not eating up more resources. Plus I really didn't like the interface.

Another service I really like is twittertise. Ostensibly an advertising client (gulp) it does allow you to 'pre-tweet'.

As I've noticed that people can miss tweets (I do), it's useful if you need to throw out a question or promo something to be able to set up a retweet over a few days or at different times. It's obviously a tool for abuse as well but like most things it has it's angel side as well it's demon one :]

• Birdsall has a enormous list of Twitter sites and tools

Paulie draw my attention to Mashable's list of tools for managing multiple accounts.

Music: A robot plays jazz

Seriously. A robot plays jazz. Improvisational jazz.

It's amazing to hear the two - the human and the machine - learn together.



More about Shimon - the robotic marimba player

Here's two humans plus two machines improvising.

Tech lessons from Africa

Ushahidi, which means ”testimony” in Swahili, is an open source engine. The project was developed in the effort to better map out reports of violence in Kenya. This was after the post-election fallout at the beginning of 2008.

The aim of Ushahidi is to create a platform that any person or organization can use to set up his or her own platform for collecting and visualizing information. They explain that, ‘the core Ushahidi platform allows for a plug-in and extensions that can be customized for different locales and needs. The tool is open source allowing others to download, implement and use the engine so that they can bring awareness to crises in their own region.’

The core engine is built on the premise that gathering crisis information from the general public provides new insights into events happening in ‘near real-time.’

Ushahidi is also being utilised in the Indian election by Vote Report India.



Users contribute direct SMS, email, and web reports on violations of the Indian Election Commission’s Model Code of Conduct (PDF). The platform will then aggregate these direct reports with news reports, blog posts, photos, videos and tweets related to the elections from all relevant sources, in one place, on an interactive map.

Vote Report India aim is to not only increase transparency and accountability in the Indian election process, but also provide the most complete picture of public opinion in India during the elections.

Vote Report India is a non-partisan all-volunteer collaboration between software developers, designers, academics, and other professionals.

Here's Erik Hersman, aka WhiteAfrican, talking to TED about Ushahidi:



Here's a paper on the use of the Ushahidi platform in the Gaza war. Scroll to sec.5 for new media.

Recent research from ResearchICTAfrica reveals that Kenyans are spending incredible amounts on mobile communication as a proportion of income.

Here’s how it breaks down. The average Kenyan spends over 50% of their disposable income on mobile communication. For the bottom 75% of the population, that figure goes up to 63.6%. In terms of total individual income, the average Kenyan spends 16.7% of their income on mobile communication. That figure rises to 26.6% when looking at the bottom 75% of the population.

Africans are paying for mobile communication in spite of how expensive it is, not because of how affordable it is and because access to mobile communication is critical for people. Even if you are digging a ditch by the side of the road, day labour is now organised via SMS.

Nathan Eagle of MIT recently gave a talk to eTech where he explained about the mobile scene in Africa.



Entrepreneurs are constantly finding new uses for the technology.

A Kenyan water pump manufacturer combines an mobile-mPesa-enabled, solar-powered metering system with their water pumps. They give water pumps away for free and then make a profit by selling access to water via Safaricom’s mPesa service. Send the pump 20 Kenyan Shillings and it pumps 20 litres of water for you. This has increased the water pump companies business and made water more accessible to those who need it.

However, as Steve Song points out:

When a single mobile operator is a gatekeeper to water supply, something is wrong. For any village in this situation, [Kenya's largest mobile network]Safaricom can charge whatever they like.

If we accept the premise that, in places like Kenya, no one can afford not to have access to a phone, then one cannot help but feel that something needs to be done. A flour milling company in South Africa was recently fined more than 45 million Rand by the Competition Commission for price fixing and collusion. I think it is time to take a serious look at mobile operators.

Imagine an alternate reality where Africans paid less than 5% percent of their income on mobile communications and all phones operated on an IP-based network so that any new African innovation might be unlimited in terms of scope. Then we would see mobile-enabled social and economic innovation taking off in Africa.

As Nathan explains, African colleges and universities are turning out a lot of entrepreneurial tech talent. Unfortunately, much of this then migrates. Things like his work and the establishment of companies like Google Kenya is helping to stem this flow. Barcamp's have been held in Kenya and are coming up in Nigeria.

London is hosting a chance for sponsors and African innovators to meet up this weekend at Africa Gathering.

WhiteAfrican's blog is full of tales of tech innovation in Africa. Here he talks about the problems facing the next generation of techies in Liberia. Here's his list of African tech events.

Here Jonathan Gosier explains about his work in developing a tech hub in Uganda.

The rest of the world has a lot to learn from Africa, most obviously in developments around mobile phones.

HT: Kenya Pundit, WhiteAfrican

Changing paradigms with UI for mobiles

An excellent article by Christian Lindholm, formally of Nokia and now working for Fjord, neatly wraps up where mobile design has come from, where we are and where we might go.

He says that there are three levels to the user experience of mobiles:

• The highest level I call Bling (this is because, it caters to the visual senses) it contains the visuals, colours, content density and partly motion.
• The next level below it is Control (This caters to the mind or rationale) This is where the efficiency is created, where one gets stuff done, one navigates into applications, within applications and between applications. It is where services should be integrated. It is much more than functionality, more than an application.
• The lowest level of a user experience is the Utility level. In this level one experiences such thing as application installation, network control, power management. It is where latency is managed. This level of user experience is almost totally provided by engineering, except when operating at world class level, when UE designers and Engineers co-operate deeply.

He says that most of the current innovation is in the top two layers with only Google doing much with the utility layer - and this makes sense because "they are a utility". What they're doing reminds him of the early days of GMail, which wasn't different to Yahoo or MSN four years ago (except for the space) but has now "becoming a cloud based content platform integrating core elements of your digital life".

He cites the most recent second layer paradigm shifts following on from iPhone's 'bling' touchscreen as pinching, flicking, flipping "into 'back' of application like in iPhone Weather or flipping below, like in the Maps app. In the PalmPre there are the cards and their shuffling, the Chucking, meaning closing the app".

These shifts every phone maker takes up as they operate like 'search, top-right' on websites or other new design 'norms': "they cannot be customised from customer to customer". Fortunately we have yet to see commodification of these new paradigms, through patent enforcement, to the detriment of users.

Where he sees next development is in smarter keys: "Text input on touch screens are simply too bad. People like moving keys and the sensory feeling they provide".

This rings true for me as it's what I went for with my new phone, which is a new one from Hewlett Packard. It has a great slide out keyboard which doesn't just have slightly bigger keys but also gives that slight finger feedback which I found absent on others.

One other area which he doesn't mention is in learning. It occurred to me that my supplier was missing a trick by not offering paid lessons on how to get the most out of your phone. Am I missing something here as I have yet to see a site which does this job (or does everyone not want to admit there's some stuff they just can't work out?)

The age of stupid

Something in Alistair Campbell's blog caught my eye. He, like many others, was lamenting the changes to Facebook's interface.

Last night, I was trying to put a message on Alina's wall to thank her for sending me a Canadian review of my novel, and for doing the New Statesman piece. It went up as a status update. So then I put up something lamenting my failure to differentiate between a message and an update, and added as an afterthought ... 'and where did this new [Facebook] design come from?'

So this morning I tried to work out whether I was already, after just a few weeks, becoming a bit small c conservative about life online, (like those right-wing bloggers who can't get used to Labour people being here now, and pick us up on our twitter etiquette, whatever the hell that is) or whether in fact, the design changes made are just bad changes made for the sake of change.
I will mull all this as I go out on my road bike in this beautiful sunshine, and prepare to watch the new film on the environment, The Age of Stupid, later today. Now that is going to be a changemaker. I just know it.

I would have explained myself better if I had been able to track back through comments on a few earlier Facebook postings. Or if I could find a way, quickly, of scanning through all the comments that came in to various updates in the last 48 hours when I have been away from my desk. But I couldn't for the life of me work out how to do it. I could do it the day before yesterday.

Now the title of this post is deliberate - Campbell's obviously not stupid, some might think the opposite ('evil genius'). But if I've learned anything from reading Jakob Nielsen for a decade it's this, most people using the interwebs are not that good at it. And most interfaces don't work for vast numbers of people most of the time.

Nielsen keeps reporting this impirical truth.

When you have online properties which have in their remit the need to be able to be used by practically everyone surely the need, the techniques, the simple methods, to do this should be front-and-centre?

I don't feel they are in egov though. Oh they're there but they're not front-and-centre, and as Campbell says, in the rush for change you end up sounding like a small c conservative if you say 'hang on a minute'...

But having my contrarian streak, as well as being long in the tooth, web-wise, I will :]

So, with all the buzz about social networking and engagement where is usability? Does this 'stuff' pass the mom test?

Get a grip people!

I'm with this guy. Comedian Louis CK on Conan.

"Everything is amazing, nobody is happy... "

When egov is glacial

Never mind the joys of social media, egov still has numerous extreme basics to get right ...

GC Weekly has another telling tale about the state of Whitehall run IT:

The Department for Work and Pensions is covertly supporting Royal Mail and the Northern Irish economy, Loose Wires can reveal.

A colleague's brother recently signed on for Jobseeker's Allowance for the first time. Attending Jobcentre Plus as instructed, he was asked to fill in forms to apply for the allowance, housing benefits and help with council tax.

He surprised the staff by asking if he could fill out forms on the spot - the expectation was that he would post them back. He was then told the forms would be posted to Belfast. Someone there might contact him - by post - for further information. That office would then contact his local authority - by post - regarding benefits.

The council concerned has since written, referring throughout the letter to the jobseeker's brother as Mr Dave (colleague's first name changed to protect the innocent). As the Jobcentre staffer misspelt the applicant's occupation after having checked how it was spelt - and he is not a xylophonist - this was not a big surprise.

Tomorrow, our brave jobseeker will return (after more than a fortnight) to find out what progress they have made. This news will have presumably been chiselled on a stone tablet by someone in the Falkland Islands.

And this is the same department doing interesting and good innovation via DirectGov (which they're responsible for).

I've been in a jobcentre and they've got touchscreens with jobs on, had them for years. Why in 2009 aren't applicants filling out forms on computers in jobcentres? ... for example ...